Shipments, deliveries and returns
Shipment of your package
Packages are generally dispatched within 1 to 2 working days after receipt of payment. They are shipped via the carrier of your choice, with a tracking number and delivered without a signature. Packages can also be delivered against signature: please contact us before choosing this delivery method, as it incurs additional costs.
Regardless of the delivery method chosen, a link will be made available to you to track your package online.
Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping costs apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.
The different delivery methods
When you place an order on our store, several delivery methods are available to you, so as to meet individual preferences and requirements.
It may be that a delivery method is not available for an item: indeed, it depends on the place from which the order is shipped, but also on the availability of stock of the product(s) ordered in our various warehouses.
Feel free to contact us (by clicking here) if you want a delivery method that is not currently available, we will get you more information as soon as possible.
1) STANDARD DELIVERY : LA POSTE - Colissimo
The "STANDARD DELIVERY" by 'La Poste - Colissimo' is the classic method, expensive but fast. Orders are dispatched within 1 to 2 working days.
The delivery of the package to your address generally takes between 2 to 3 working days (to France).
In conclusion, this delivery method is ideal for those who need the order quickly, and who are not reluctant to pay the cost of postage.
Advantage : Delivery time
Drawback : Cost
2) ECONOMY DELIVERY
The "ECONOMY DELIVERY" is the cheapest method, but also the slowest. Orders are shipped in 1 to 2 working days on average, and up to 7 working days at most.
The delivery of the package to your address generally takes between 7 to 21 working days (to France). Your order can be shipped from a country other than France depending on the availability of stock for this delivery method (Spain, Netherlands, China, Singapore, Portugal, etc...).
Most of the time, this delivery method is FREE (we bear the costs).
In conclusion, this delivery method is ideal for those who prefer to reduce the total amount of the order, and who do not need it urgently.
Advantage : Cost
Drawback : Delivery time
3) PICK-UP POINT DELIVERY
The "PICK-UP POINT DELIVERY" is done via our partner Mondial Relay, which offers delivery services to individuals in pick-up point.
Supermarkets, newsagents, dry cleaners, florists ... :
our Pick-up Points® are local merchants.
You know them, you go to them at least once a week.
Our network is unique and very dense: you will find at least one of our Pick-up Points® near you!
The delivery of the package to the Mondial Relay point of your choice generally takes between 3 to 4 working days(to France).
This delivery method is cheaper than the Standard delivery method.
In conclusion, this delivery method represents the ideal compromise for fast delivery at a lower cost!
Advantages : Cost, Shipping time
Drawback : Need to move to a Pick-Up Point to collect the package
Returns and refunds
For us, customer satisfaction is a top priority. This is why we accept any return request within 14 calendar days of receipt of the package.
In case that our responsibility is engaged (wrong item received, item not corresponding to the description, item received damaged or defective), we will bear the cost of return.
Otherwise (no reason for return, customer no longer wishes the product, item received but not in accordance with customer expectations, purchase error), the return costs are the responsibility of the buyer.
A full refund (total amount of the order + shipping costs for the shipment) will be refunded to you upon receipt of the package by our services.
Customized items can increase delivery times: in fact, production time must be added since these items are made to order. In general, it takes 1-5 days depending on the customized product.
In addition, returns are not allowed on personalized items.